Trade-in Program Terms & Conditions

Last Updated: 3/13/26

These Trade-In Program Terms and Conditions (“Terms”) govern participation in the IQAir Air Purifier Trade-In Program (the “Program”). The Program allows eligible customers to return qualifying used air purifiers in exchange for credit toward the purchase of new IQAir products.

By submitting a trade-in request or participating in the Program, you agree to be bound by these Terms.

These Terms supplement and incorporate by reference IQAir’s Terms of Use and Privacy Policy, available at:

• https://www.iqair.com/us/legal/terms-conditions
• https://www.iqair.com/us/privacy-policy

If there is a conflict between these Terms and the Terms of Use, these Terms will control with respect to the Trade-In Program.

“IQAir” means IQAir North America, Inc., a California corporation, located at 14351 Firestone Blvd, La Mirada, CA 90638.

IQAir reserves the right to modify, suspend, or terminate the Program at any time.

1. Program Overview

The Program allows eligible customers to trade in certain previously purchased IQAir air purifiers in exchange for a trade-in credit that may be applied toward the purchase of new IQAir products on IQAir’s U.S. website.

Participation in the Program is subject to eligibility requirements, inspection of trade-in items, and compliance with these Terms.

2. Eligibility Requirements

The Program is available only to U.S. residents.  To be eligible for the Program, trade-in items must meet all of the following requirements:

Qualified Product Category

The trade-in item must be identified as a qualified air purifier model on the IQAir website trade-in platform.

Serial Number Verification and Product Age

The trade-in item must have a legible serial number, and IQAir must determine, in its sole discretion, that the item was manufactured within the previous seven years.

IQAir may reject any item with:

·         a missing or unreadable serial number;

·         a serial number that cannot be verified in IQAir’s records; or

·         a serial number indicating the item was manufactured more than seven years prior to the trade-in request.

Operational Condition

The trade-in item must:

• power on;
• operate safely; and
• have no structural damage affecting performance or safety.

Cosmetic Condition

Normal cosmetic wear resulting from ordinary use is acceptable.

Ineligible Condition

Trade-in items with extensive physical damage, contamination, or safety risks may be deemed ineligible during inspection.

3. Trade-In Request Process

To initiate a trade-in request, the customer must submit the required information through the IQAir website trade-in platform.

Customers must provide information such as model, serial number, and photographs accurately representing the item’s condition.

IQAir may request additional documentation, information, or images before approving a trade-in.

Providing inaccurate, misleading, or incomplete information may result in rejection of the trade-in.

4. Preliminary Approval and Shipping

If an item is preliminarily approved for trade-in:

1. IQAir will provide a prepaid shipping label.
2. The customer must ship the item using either:
• the original packaging, or
• new packaging materials provided by IQAir, which may be supplied at no charge.

Customers must package items securely and follow all shipping instructions provided by IQAir.

5. Risk of Loss During Shipping

Risk of loss and title to the item remain with the customer until the item is received by IQAir.

Customers are responsible for properly packaging the item and ensuring it is shipped in accordance with the instructions provided.

IQAir is not responsible for items that are:

• lost in transit
• delayed by carriers
• damaged due to improper packaging by the customer.

6. Inspection and Final Acceptance

All trade-in items submitted through the Program are subject to inspection by IQAir upon receipt. During inspection, IQAir will verify:

• product identity
• serial number and manufacturing date based on IQAir’s internal records
• operational condition
• structural integrity and safety
• compliance with Program eligibility requirements.

If the item meets all requirements, IQAir will issue the applicable trade-in credit. IQAir has sole discretion in determining final eligibility and acceptance.

7. Damaged Shipments

If a trade-in item that was properly packaged in accordance with IQAir’s instructions arrives damaged during transit, IQAir may:

• repair the item as necessary; and
• issue the applicable trade-in credit.

IQAir may deny trade-in credit if damage results from failure to follow packaging instructions.

8. Ineligibility After Inspection

If IQAir determines after inspection that the item is not eligible for trade-in, the customer will be notified. The customer may choose one of the following options:

Return to Customer

The item may be returned to the customer at the customer’s expense.

Donation or Disposal

The customer may authorize IQAir to donate or dispose of the item.

If the customer does not respond within a reasonable period after notification, IQAir may dispose of the item in accordance with applicable law.

9. Trade-In Credit

Trade-in credit will be issued in the form of a voucher code sent via email, or in such other form as may be specified by IQAir at the time of approval.

Trade-in credits:

·         expire twelve months after issuance

·         have no cash value

·         are non-transferable

·         are single-use

·         may only be used toward qualifying purchases from IQAir’s U.S. website.

Trade-in credits may not be combined or stacked with coupons, promotional codes, discounts, or other promotional offers, unless explicitly permitted by IQAir.

Credits may not be redeemed for cash except where required by law.

10. Customer Representations

By participating in the Program, the customer represents and warrants that:

• the customer is the lawful owner of the trade-in item;
• the trade-in is not stolen or subject to any liens;
• all information submitted is accurate and complete; and
• the trade-in is safe to ship and does not contain hazardous contamination.

11. Transfer of Ownership

Upon IQAir’s final acceptance of the trade-in item, ownership transfers to IQAir. After acceptance, the trade-in will not be returned to the customer. IQAir may refurbish, recycle, donate, dispose of, or otherwise use the trade-in at its discretion.

12. Third-Party Service Providers

The Program may utilize third-party platforms, applications, logistics providers, or service providers to facilitate trade-in processing, verification, shipping, and credit issuance.

IQAir is not responsible for errors, outages, delays, or failures caused by third-party systems or services used in connection with the Program.

13. Program Abuse

IQAir reserves the right to refuse, cancel, or limit participation in the Program if it believes in its sole discretion:

• the Program is being abused;
• inaccurate or fraudulent information has been provided;
• serial numbers or product information are invalid; or
• participation violates applicable law or these Terms.

14. Limitation of Liability

To the maximum extent permitted by law, IQAir will not be liable for:

• shipping carrier delays or losses
• damage resulting from improper packaging
• rejection of trade-in items that fail to meet eligibility requirements
• interruptions or failures of third-party platforms supporting the Program.

IQAir’s total liability relating to the Program will not exceed the value of the applicable trade-in credit.

15. Program Changes

IQAir may modify, suspend, or terminate the Program at any time. Any changes will apply prospectively unless otherwise required by law.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

17. Contact Information

For questions regarding the Trade-In Program, email support.na@iqair.com.