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Having trouble with your HealthPro Plus Standard? Find support and answers for these questions.

","content","/* ========================================================= IQAIR FAQ SECTION ========================================================= */ .iqair-faq { position: relative !important; width: 100vw !important; max-width: 100vw !important; margin-left: calc(50% - 50vw) !important; margin-right: calc(50% - 50vw) !important; padding: 70px 20px !important; background: #28282B !important; color: #ffffff !important; box-sizing: border-box !important; overflow: hidden !important; } /* Make sure all child elements use border-box */ .iqair-faq *, .iqair-faq *::before, .iqair-faq *::after { box-sizing: border-box; } /* ========================================================= MAIN CONTENT CONTAINER ========================================================= */ .iqair-faq .iqair-faq__inner { display: block !important; width: 100% !important; max-width: 830px !important; margin: 0 auto !important; padding: 0 !important; box-sizing: border-box !important; } /* ========================================================= FAQ HEADING Strong selector + !important prevents the Shopify theme's global H2 styles from overriding it. ========================================================= */ .iqair-faq h2.iqair-faq__heading { display: block !important; 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width: 100% !important; margin: 0 !important; padding: 0 35px 25px 0 !important; border: 0 !important; background: transparent !important; color: #f1f1f1 !important; -webkit-text-fill-color: #f1f1f1 !important; font-family: inherit !important; font-size: 15px !important; line-height: 1.65 !important; font-weight: 400 !important; text-align: left !important; } /* ========================================================= MOBILE — 749PX AND BELOW ========================================================= */ @media screen and (max-width: 749px) { .iqair-faq { padding: 45px 15px !important; } /* Heading */ .iqair-faq h2.iqair-faq__heading { font-size: 36px !important; line-height: 1.1 !important; letter-spacing: -1px !important; margin: 0 0 25px 0 !important; } /* FAQ box */ .iqair-faq .iqair-faq__list { padding: 20px 22px !important; border-radius: 12px !important; } /* Questions */ .iqair-faq details > summary { padding: 20px 0 !important; font-size: 16px !important; line-height: 1.4 !important; } /* Answers */ .iqair-faq .iqair-faq__answer { padding: 0 5px 22px 0 !important; font-size: 14px !important; line-height: 1.6 !important; } } /* ========================================================= SMALL MOBILE — 480PX AND BELOW ========================================================= */ @media screen and (max-width: 480px) { .iqair-faq { padding: 35px 12px !important; } /* Heading */ .iqair-faq h2.iqair-faq__heading { font-size: 32px !important; line-height: 1.1 !important; letter-spacing: -0.5px !important; } /* FAQ box */ .iqair-faq .iqair-faq__list { padding: 15px 18px !important; } /* Questions */ .iqair-faq details > summary { font-size: 15px !important; line-height: 1.4 !important; } /* Answers */ .iqair-faq .iqair-faq__answer { font-size: 13.5px !important; line-height: 1.6 !important; } } Frequently Asked Questions Why is my purifier making unusual noises? Unusual noises such as rattling, grinding, wobbling, or excessive vibration may be caused by shipping movement, improper placement, or an internal component that requires attention. Confirm that the purifier is positioned on a flat, stable surface and that all filters are installed correctly. If the noise persists, contact IQAir Customer Care. Why does my carbon filter have an odor? Activated carbon filters absorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the filter is approaching the end of its service life, replacement may be recommended. Why are the control panel lights flashing? Flashing lights typically indicate a maintenance reminder, filter notification, or system alert. Note which lights are flashing and whether the pattern remains constant. Reviewing the user manual can help identify the specific notification and any recommended action. How do I know which filter to order? Filter requirements vary by purifier model. Verify the model name and review the recommended replacement filters for that unit. This information can be found in the user manual for your system. The control panel will identify which filter needs replacing. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number. How do I clean my HealthPro Plus Standard? The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed. For the removal of tough, non-water soluble stains, use a silicon spray. Do not use any solvents or any organic cleaning fluids. How do I change the filters? Follow the filter replacement instructions provided for your purifier model. Remove the used filters, install the replacement filters in the correct locations, and ensure all access panels are securely closed before operating the purifier again. How do I reset the filter life indicator? After replacing a filter, the filter life indicator should be reset so the purifier can accurately track future filter usage. Follow the reset instructions provided in the app or user manual for your specific model. If the filter status does not update after resetting, restart the purifier and try again. Manuals Access manuals, technical specifications, and product documentation for your HealthPro Plus Standard. HealthPro Series User Manual Technical Specifications Need More Help? Our Customer Care team can help with setup questions, warranty support, filter guidance, and more. Phone+1 888-560-1020 Emailsupport.na@iqair.com Chat with us7 am to 4:30 pm PST","contentHtml","\n\n\n\n\n

\n\n

\n\n\n \n\n

\n Frequently Asked Questions\n

\n\n\n \n\n

\n\n

\n Why is my purifier making unusual noises?\n

\n\n

\n\n Unusual noises such as rattling, grinding, wobbling, or excessive\n vibration may be caused by shipping movement, improper placement,\n or an internal component that requires attention. Confirm that\n the purifier is positioned on a flat, stable surface and that\n all filters are installed correctly. If the noise persists,\n contact IQAir Customer Care.\n\n

\n\n

\n\n\n \n\n

\n\n

\n Why does my carbon filter have an odor?\n

\n\n

\n\n Activated carbon filters absorb gases and odors from the\n surrounding environment. Over time, these contaminants can\n accumulate and cause noticeable odors, particularly in\n environments with smoke, chemicals, or strong household odors.\n If the filter is approaching the end of its service life,\n replacement may be recommended.\n\n

\n\n

\n\n\n \n\n

\n\n

\n Why are the control panel lights flashing?\n

\n\n

\n\n Flashing lights typically indicate a maintenance reminder,\n filter notification, or system alert. Note which lights are\n flashing and whether the pattern remains constant. Reviewing\n the user manual can help identify the specific notification and\n any recommended action.\n\n

\n\n

\n\n\n \n\n

\n\n

\n How do I know which filter to order?\n

\n\n

\n\n Filter requirements vary by purifier model. Verify the model\n name and review the recommended replacement filters for that\n unit. This information can be found in the user manual for your\n system. The control panel will identify which filter needs\n replacing. If you are unsure, IQAir Customer Care can help\n identify the correct filter using your model or serial number.\n\n

\n\n

\n\n\n \n\n

\n\n

\n How do I clean my HealthPro Plus Standard?\n

\n\n

\n\n The exterior of the purifier can be cleaned using a soft, dry\n or lightly dampened cloth. Internal filters should not be washed\n or exposed to moisture. If mold or excessive dust is present in\n the surrounding environment, inspect the purifier regularly and\n replace filters as needed. For the removal of tough, non-water\n soluble stains, use a silicon spray. Do not use any solvents or\n any organic cleaning fluids.\n\n

\n\n

\n\n\n \n\n

\n\n

\n How do I change the filters?\n

\n\n

\n\n Follow the filter replacement instructions provided for your\n purifier model. Remove the used filters, install the replacement\n filters in the correct locations, and ensure all access panels\n are securely closed before operating the purifier again.\n\n

\n\n

\n\n\n \n\n

\n\n

\n How do I reset the filter life indicator?\n

\n\n

\n\n After replacing a filter, the filter life indicator should be\n reset so the purifier can accurately track future filter usage.\n Follow the reset instructions provided in the app or user manual\n for your specific model. If the filter status does not update\n after resetting, restart the purifier and try again.\n\n

\n\n

\n\n\n

\n\n

Manuals

Access manuals, technical specifications, and product documentation for your HealthPro Plus Standard.

HealthPro Series User Manual

Technical Specifications

Need More Help?

Our Customer Care team can help with setup questions, warranty support, filter guidance, and more.

Phone
+1 888-560-1020

Email
support.na@iqair.com

Chat with us
7 am to 4:30 pm PST

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