HealthPro Plus Standard Troubleshooting

Unusual noises such as rattling, grinding, wobbling, or excessive vibration may be caused by shipping movement, improper placement, or an internal component that requires attention. Confirm that the purifier is positioned on a flat, stable surface and that all filters are installed correctly. If the noise persists, contact IQAir Customer Care.

Activated carbon filters absorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the filter is approaching the end of its service life, replacement may be recommended.

Flashing lights typically indicate a maintenance reminder, filter notification, or system alert. Note which lights are flashing and whether the pattern remains constant. Reviewing the user manual can help identify the specific notification and any recommended action.

Filter requirements vary by purifier model. Verify the model name and review the recommended replacement filters for that unit. This information can be found in the user manual for your system. The control panel will identify which filter needs replacing. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number.

The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed. For the removal of tough, non-water soluble stains, use a silicon spray. Do not use any solvents or any organic cleaning fluids.

Follow the filter replacement instructions provided for your purifier model. Remove the used filters, install the replacement filters in the correct locations, and ensure all access panels are securely closed before operating the purifier again.

After replacing a filter, the filter life indicator should be reset so the purifier can accurately track future filter usage. Follow the reset instructions provided in the app or user manual for your specific model. If the filter status does not update after resetting, restart the purifier and try again.