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IQAir implements 2024 update to U.S. EPA Air Quality Index (AQI)
IQAir implements 2024 update to U.S. EPA Air Quality Index (AQI)
Why are some data contributors “anonymous”?
On the IQAir platform, all ground-based stations are attributed to ...
How air quality data contributors and sources are credited on the IQAir website and app?
IQAir is able to provide the world’s largest database of global air...
How to provide public air quality data with AirVisual Outdoor
With your AirVisual Outdoor air quality monitor, outdoor air qualit...
AirVisual App and Apple Watch Sync troubleshooting
Thank you for taking the time to make this valuable report - and I'...
How is air quality data validated before publishing on the AirVisual platform?
The AirVisual platform aims to centralize and aggregate as much air...
How can I access historical data on the IQAir platform?
A range of historical air quality data is freely available on the I...
Payment options, shipping and warranty
Payment options Purchasing an AirVisual Node/Pro air quality monito...
How to add and remove your followed locations
You can add and remove your followed locations on the AirVisual app...
My PM2.5 sensor has got 'stuck' on a very high number
Due to the function of the AirVisual air monitor's PM2.5 sensor, to...
Access AirVisual's AQI, Air quality and pollution API
In order to offer the most value possible through our ever-growing ...
How to connect the AirVisual Pro to Wi-Fi?
To connect the AirVisual Pro to Wi-Fi, you have 2 options: 1- Usi...
What are the photos on station screen and how do I make use of it?
IQAir values every contributor and aims to provide our users with t...
How to claim your PurpleAir sensor
PurpleAir sensors are seamlessly integrated into the IQAir platform...
How is AQI calculated without all 6 key pollutants?
The Air Quality Index (AQI) is a valuable tool
Return Policy
To find more information regarding our return policy, see the link ...
Why is there a flashing orange light on my Atem X?
The CO2 sensor's internal light source flashes intermittently. In d...
What is PM2.5?
What is PM2.5? Particulate Matter, abbreviated as PM, is a term use...
My iOS widget doesn't display data
If your iOS widget doesn't display data, most likely you need to ac...
How to access the AirVisual Pro's API
The IQAir's AirVisual air quality sensor [https://www.iqair.com/us/...
Battery stays at 0% when charging and turns off when unplugged
If an AirVisual Pro is kept disconnected from power for an extended...
How to download the raw data from your IQAir device/sensor?
By logging on to iqair.com and using the web dashboard, raw data fo...
I want to register my AirVisual device
You can register your device either through the AirVisual app or we...
How long IQAir Air Pollution Masks last?
By nature, filters lose some degree of efficiency after prolonged e...
AirVisual Pro maintenance and sensor recalibration
The AirVisual Pro is an industry-grade air pollution monitor [http:...
I am receiving too many Air Quality Notifications/Alerts.
IQAir is currently working on a fix to receiving too many push noti...
The CO2 levels are high in my bedroom during the night, what should I do?
The best is to measure your bedroom and your children's bedroom to ...
How can I lock my IQAir AirVisual Pro?
The AirVisual Pro air quality monitor has a five-inch full colored ...
Customer reports "Can't be shipped to your address."
Upon checkout customers report seeing an error "Unable to ship to y...
How can I access air pollution data through AirVisual's air quality API?
In order to offer the most value possible through our ever-growing ...
How to change my AirVisual account password
You can reset your AirVisual account password using the IQAir websi...
How does the Live Major Cities Ranking work?
The live Major Cities Ranking [https://www.iqair.com/us/world-air-q...
What is the air quality index (AQI)?
What is the air quality index (AQI)?
What power is used for the AirVisual Outdoor?
The AirVisual Outdoor uses standard power. It's connected via the s...
What area coverage are the AirVisual Pro's measurements valid for?
For indoor monitoring, the coverage of an AirVisual Pro is a room (...
AHAM & CADR (FAQ#14)
AHAM & CADR (FAQ#14) AHAM testing is generally flawed. It calls its...
Why does my data differ from the PurpleAir platform and IQAir platform?
In order to improve the accuracy and reliability of the data report...
No nearby location / the app assumes wrong location
If location services are allowed on the AirVisual app, the app will...
AirVisual Pro data logs - time interval & measurements
Every 10 seconds the AirVisual Pro records Time, PM2.5, CO2, Temper...
What is included in the AirVisual Pro box?
The AirVisual Pro box includes an outer box slip, box, foam materia...
AirVisual Outdoor sensors modules should be replaced how often?
AirVisual Outdoor sensors modules should be replaced how often?
Why is AQI different between two phones?
You may notice a difference of AQI between 2 phones using the same ...
My serial number does not exist
If you're trying to add your Pro's serial number in the app or in t...
How do I display PM2.5 AQI and CO2 on the same screen?
The AirVisual Pro's PM2.5 and CO2 measurements are displayed side b...
AirVisual Pro Dimensions & Weight
The AirVisual Pro's dimensions are 21.3cm x 11.5cm x 8.3cm. Dimensi...
Which LCS are supported to publishing data to the AirVisual Platform?
We support all IQAir and Purpleair sensors. We also can add Clarity...
Samba data download troubleshooting
If you are having difficulty downloading your device's data via Sam...
Why is the air quality ranking data different from governmental/official data?
There are various ways to calculate a yearly, monthly, daily and ho...
What does the asterisk (*) mean on some locations' AQI?
Whilst the world's coverage of ground-based air monitoring stations...
How is historical data stored?
AWS cloud system, with secure high performance cloud memory. For m...