HealthPro Plus XE Troubleshooting

Use the IQAir app to begin the setup process and follow the prompts to connect the purifier to your network. For best results, connect to a supported Wi-Fi network with a strong signal. Ensure you are connected to a supported 2.4 GHz Wi-Fi network. Once connected, the purifier can be monitored and managed through the app.

Unusual noises such as rattling, grinding, wobbling, or excessive vibration may be caused by shipping movement, improper placement, or an internal component that requires attention. Confirm that the purifier is positioned on a flat, stable surface and that all filters are installed correctly. If the noise persists, contact IQAir Customer Care.

Activated carbon filters absorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate, saturating the filter and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the filter is approaching the end of its service life, replacement is recommended.

Flashing lights typically indicate a maintenance reminder, filter notification, or system alert. Note which lights are flashing and whether the pattern remains constant. Reviewing the user manual can help identify the specific notification and any recommended action.

Replacement filter requirements vary by purifier model. Verify the model name and review the recommended replacement filters for that system. This information can be found in the user manual for your system. The filter lights on the control panel will show which filter needs changing and the app shows remaining filter life. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number.

The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. For the removal of tough, non-water soluble stains, use a silicone spray. Do not use any solvents or any organic cleaning fluids. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed.

Follow the filter replacement instructions provided for your purifier model. The video below shows how to replace each of the three filters in the HealthPro Plus Standard. Should you have any questions, contact IQAir Customer Care.

After replacing a filter, the filter life indicator should be reset so the purifier can accurately track future filter usage.

1. To reach the Filter Life Reset function from the main display window, press the Menu key seven times until the new filter screen pops up.
2. Press and hold the Enter key until the flashing cursor appears. The first filter selection to appear is the PreMax Filter. Release the Enter key.
3. Press the triangle key once to select the desired filter. The Filter Life LED for the appropriate filter is currently flashing red.
4. Press the Enter key to confirm that the selected filter has been replaced.
5. To re-confirm the filter change, press the Enter key. To exit the Filter Life Reset window, press the Menu key.
6. Upon successful reset of the filter life, the new remaining filter life (taking the currently selected fan speed into account) will be displayed, and the filter LED light on the control panel will change from red to green.

The video below shows how to replace each of the three filters in the HealthOP Plus Standard. Should you have any questions, contact IQAir Customer Care.

The pairing code is typically located on the product label, packaging, or within the purifier settings. This code is required when connecting the purifier to the IQAir app. If you are unable to locate it, contact IQAir Customer Care.