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Está com problemas com o seu HealthPro Plus Standard? Encontre suporte e respostas para estas perguntas.

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line-height: 1.4 !important; } /* Answers */ .iqair-faq .iqair-faq__answer { font-size: 13.5px !important; line-height: 1.6 !important; } } Perguntas frequentes Por que meu purificador está fazendo ruídos incomuns? Ruídos incomuns, como chocalhos, rangidos, oscilações ou vibração excessiva, podem ser causados por movimentação durante o transporte, posicionamento inadequado ou um componente interno que requer atenção. Confirme que o purificador está posicionado em uma superfície plana e estável e que todos os filtros estão instalados corretamente. Se o ruído persistir, entre em contato com o Atendimento ao Cliente da IQAir.Um ruído de chocalho pode indicar que um objeto estranho caiu no ventilador. Remova todos os filtros do purificador e agite suavemente a estrutura para verificar se o objeto cai para fora do conjunto do ventilador. Por que meu filtro de carbono tem odor? Os filtros de carbono ativado adsorvem gases e odores do ambiente ao redor. Com o tempo, esses contaminantes podem se acumular e causar odores perceptíveis, principalmente em ambientes com fumaça, produtos químicos ou odores domésticos fortes. Se o filtro de carbono tiver odor, ele precisa ser substituído. Por que as luzes do painel de controle estão piscando? Luzes piscando normalmente indicam um lembrete de manutenção, uma notificação de filtro ou um alerta do sistema. Observe quais luzes estão piscando e se o padrão permanece constante. Consultar o manual do usuário pode ajudar a identificar a notificação específica e qualquer ação recomendada.Para os modelos XE, se as luzes indicadoras da velocidade do ventilador piscarem em vermelho, isso indica um alerta do sistema. Entre em contato com o Atendimento ao Cliente da IQAir. Como sei qual filtro de reposição devo pedir? Os requisitos de filtro de reposição variam de acordo com o modelo do purificador. Verifique o modelo do seu purificador de ar conferindo a placa de identificação do aparelho, localizada na parte interna da base do purificador de ar. O painel de controle indicará qual filtro precisa ser substituído. Se você não tiver certeza, o Atendimento ao Cliente da IQAir pode ajudar a identificar o filtro correto usando o modelo ou o número de série. Como faço para limpar meu purificador de ar da série HealthPro? A parte externa do purificador pode ser limpa com um pano macio, seco ou levemente umedecido. Os filtros internos não devem ser lavados nem expostos à umidade. Se houver mofo ou excesso de poeira no ambiente ao redor, inspecione o purificador regularmente e substitua os filtros conforme necessário. Para remover manchas difíceis, não solúveis em água, use um spray de silicone. Não use solventes nem quaisquer fluidos de limpeza orgânicos. Como faço para trocar os filtros de reposição? Siga as instruções de substituição de filtros fornecidas para o modelo do seu purificador. O vídeo abaixo mostra como substituir cada um dos três filtros no HealthPro Plus Standard. Em caso de dúvidas, entre em contato com o Atendimento ao Cliente da IQAir. Como faço para redefinir o indicador de vida útil do filtro? Após substituir um filtro, o indicador de vida útil do filtro deve ser redefinido para que o purificador possa acompanhar com precisão o uso futuro do filtro. Para acessar a função de redefinição da vida útil do filtro a partir da janela principal de exibição, pressione a tecla Menu sete vezes até que a tela de filtro novo apareça. Pressione e mantenha pressionada a tecla Enter até que o cursor piscante apareça. A primeira seleção de filtro a aparecer é o filtro PreMax. Solte a tecla Enter. Pressione a tecla de triângulo uma vez para selecionar o filtro desejado. O LED de vida útil do filtro correspondente está piscando em vermelho no momento. Pressione a tecla Enter para confirmar que o filtro selecionado foi substituído. Para reconfirmar a troca do filtro, pressione a tecla Enter. Para sair da janela de redefinição da vida útil do filtro, pressione a tecla Menu. Após a redefinição bem-sucedida da vida útil do filtro, a nova vida útil restante do filtro (levando em consideração a velocidade do ventilador atualmente selecionada) será exibida, e a luz LED do filtro no painel de controle mudará de vermelho para verde. O vídeo abaixo mostra como substituir cada um dos três filtros da HealthPro Series Standard. Em caso de dúvidas, entre em contato com o Atendimento ao Cliente da IQAir.","contentHtml"," \n\n

Perguntas frequentes

\n\n

Por que meu purificador está fazendo ruídos incomuns?

Ruídos incomuns, como chocalhos, rangidos, oscilações ou vibração excessiva, podem ser causados por movimentação durante o transporte, posicionamento inadequado ou um componente interno que requer atenção. Confirme que o purificador está posicionado em uma superfície plana e estável e que todos os filtros estão instalados corretamente. Se o ruído persistir, entre em contato com o Atendimento ao Cliente da IQAir.
Um ruído de chocalho pode indicar que um objeto estranho caiu no ventilador. Remova todos os filtros do purificador e agite suavemente a estrutura para verificar se o objeto cai para fora do conjunto do ventilador.

\n\n

Por que meu filtro de carbono tem odor?

Os filtros de carbono ativado adsorvem gases e odores do ambiente ao redor. Com o tempo, esses contaminantes podem se acumular e causar odores perceptíveis, principalmente em ambientes com fumaça, produtos químicos ou odores domésticos fortes. Se o filtro de carbono tiver odor, ele precisa ser substituído.

\n\n

Por que as luzes do painel de controle estão piscando?

Luzes piscando normalmente indicam um lembrete de manutenção, uma notificação de filtro ou um alerta do sistema. Observe quais luzes estão piscando e se o padrão permanece constante. Consultar o manual do usuário pode ajudar a identificar a notificação específica e qualquer ação recomendada.
Para os modelos XE, se as luzes indicadoras da velocidade do ventilador piscarem em vermelho, isso indica um alerta do sistema. Entre em contato com o Atendimento ao Cliente da IQAir.

\n\n

Como sei qual filtro de reposição devo pedir?

Os requisitos de filtro de reposição variam de acordo com o modelo do purificador. Verifique o modelo do seu purificador de ar conferindo a placa de identificação do aparelho, localizada na parte interna da base do purificador de ar. O painel de controle indicará qual filtro precisa ser substituído. Se você não tiver certeza, o Atendimento ao Cliente da IQAir pode ajudar a identificar o filtro correto usando o modelo ou o número de série.

\n\n

Como faço para limpar meu purificador de ar da série HealthPro?

A parte externa do purificador pode ser limpa com um pano macio, seco ou levemente umedecido. Os filtros internos não devem ser lavados nem expostos à umidade. Se houver mofo ou excesso de poeira no ambiente ao redor, inspecione o purificador regularmente e substitua os filtros conforme necessário. Para remover manchas difíceis, não solúveis em água, use um spray de silicone. Não use solventes nem quaisquer fluidos de limpeza orgânicos.

\n\n

Como faço para trocar os filtros de reposição?

Siga as instruções de substituição de filtros fornecidas para o modelo do seu purificador. O vídeo abaixo mostra como substituir cada um dos três filtros no HealthPro Plus Standard. Em caso de dúvidas, entre em contato com o Atendimento ao Cliente da IQAir.

\n\n

Como faço para redefinir o indicador de vida útil do filtro?

Após substituir um filtro, o indicador de vida útil do filtro deve ser redefinido para que o purificador possa acompanhar com precisão o uso futuro do filtro.

Para acessar a função de redefinição da vida útil do filtro a partir da janela principal de exibição, pressione a tecla Menu sete vezes até que a tela de filtro novo apareça.
Pressione e mantenha pressionada a tecla Enter até que o cursor piscante apareça. A primeira seleção de filtro a aparecer é o filtro PreMax. Solte a tecla Enter.
Pressione a tecla de triângulo uma vez para selecionar o filtro desejado. O LED de vida útil do filtro correspondente está piscando em vermelho no momento.
Pressione a tecla Enter para confirmar que o filtro selecionado foi substituído.
Para reconfirmar a troca do filtro, pressione a tecla Enter. Para sair da janela de redefinição da vida útil do filtro, pressione a tecla Menu.
Após a redefinição bem-sucedida da vida útil do filtro, a nova vida útil restante do filtro (levando em consideração a velocidade do ventilador atualmente selecionada) será exibida, e a luz LED do filtro no painel de controle mudará de vermelho para verde.

O vídeo abaixo mostra como substituir cada um dos três filtros da HealthPro Series Standard. Em caso de dúvidas, entre em contato com o Atendimento ao Cliente da IQAir.

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