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Having trouble with your HealthPro Plus XE? Find support and answers for these questions.

","content","/* ========================================================= RESPONSIVE YOUTUBE VIDEO ========================================================= */ .iqair-faq .iqair-faq__video { position: relative !important; width: 100% !important; margin: 25px 0 5px 0 !important; padding-bottom: 56.25% !important; height: 0 !important; overflow: hidden !important; border-radius: 10px !important; background: #000000 !important; } .iqair-faq .iqair-faq__video iframe { position: absolute !important; top: 0 !important; left: 0 !important; width: 100% !important; height: 100% !important; margin: 0 !important; padding: 0 !important; border: 0 !important; display: block !important; } /* Mobile */ @media screen and (max-width: 749px) { .iqair-faq .iqair-faq__video { margin-top: 20px !important; border-radius: 8px !important; } } /* Small mobile */ @media screen and (max-width: 480px) { .iqair-faq .iqair-faq__video { border-radius: 6px !important; } } /* ========================================================= IQAIR FAQ SECTION ========================================================= */ .iqair-faq { position: relative !important; 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max-width: 100% !important; margin: 0 !important; padding: 38px !important; border: 1px solid #48484b !important; border-radius: 15px !important; background: #28282B !important; color: #ffffff !important; box-shadow: none !important; } /* ========================================================= INDIVIDUAL FAQ ITEMS ========================================================= */ .iqair-faq details { display: block !important; width: 100% !important; margin: 0 !important; padding: 0 !important; border: 0 !important; border-bottom: 1px solid #48484b !important; background: transparent !important; color: #ffffff !important; } .iqair-faq details:last-child { border-bottom: none !important; } /* ========================================================= QUESTION / SUMMARY ========================================================= */ .iqair-faq details > summary { position: relative !important; display: flex !important; align-items: center !important; justify-content: space-between !important; width: 100% !important; 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display: flex !important; align-items: center !important; justify-content: center !important; flex: 0 0 18px !important; width: 18px !important; min-width: 18px !important; height: 18px !important; margin-left: 20px !important; background: transparent !important; color: #ffffff !important; -webkit-text-fill-color: #ffffff !important; font-family: Arial, Helvetica, sans-serif !important; font-size: 18px !important; line-height: 18px !important; font-weight: 300 !important; text-align: center !important; transition: transform 0.2s ease !important; } /* ========================================================= OPEN STATE ========================================================= */ .iqair-faq details[open] > summary::after { content: \"×\" !important; font-size: 19px !important; line-height: 18px !important; } /* ========================================================= QUESTION HOVER ========================================================= */ .iqair-faq details > summary:hover { color: #ffffff !important; 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padding-left: 25px !important; color: #f1f1f1 !important; } .iqair-faq .iqair-faq__steps li { margin: 0 0 12px 0 !important; padding-left: 5px !important; color: #f1f1f1 !important; font-family: inherit !important; font-size: 15px !important; line-height: 1.65 !important; } .iqair-faq .iqair-faq__steps li:last-child { margin-bottom: 0 !important; } /* ========================================================= MOBILE — 749PX AND BELOW ========================================================= */ @media screen and (max-width: 749px) { .iqair-faq { padding: 45px 15px !important; } /* Heading */ .iqair-faq h2.iqair-faq__heading { font-size: 36px !important; line-height: 1.1 !important; letter-spacing: -1px !important; margin: 0 0 25px 0 !important; } /* FAQ box */ .iqair-faq .iqair-faq__list { padding: 20px 22px !important; border-radius: 12px !important; } /* Questions */ .iqair-faq details > summary { padding: 20px 0 !important; font-size: 16px !important; line-height: 1.4 !important; } /* Answers */ .iqair-faq .iqair-faq__answer { padding: 0 5px 22px 0 !important; font-size: 14px !important; line-height: 1.6 !important; } .iqair-faq .iqair-faq__answer p { font-size: 14px !important; line-height: 1.6 !important; } .iqair-faq .iqair-faq__steps li { font-size: 14px !important; line-height: 1.6 !important; } } /* ========================================================= SMALL MOBILE — 480PX AND BELOW ========================================================= */ @media screen and (max-width: 480px) { .iqair-faq { padding: 35px 12px !important; } /* Heading */ .iqair-faq h2.iqair-faq__heading { font-size: 32px !important; line-height: 1.1 !important; letter-spacing: -0.5px !important; } /* FAQ box */ .iqair-faq .iqair-faq__list { padding: 15px 18px !important; } /* Questions */ .iqair-faq details > summary { font-size: 15px !important; line-height: 1.4 !important; } /* Answers */ .iqair-faq .iqair-faq__answer { font-size: 13.5px !important; line-height: 1.6 !important; } .iqair-faq .iqair-faq__answer p { font-size: 13.5px !important; line-height: 1.6 !important; } .iqair-faq .iqair-faq__steps li { font-size: 13.5px !important; line-height: 1.6 !important; } } Frequently Asked Questions How do I connect my HealthPro XE Series to Wi-Fi? Use the IQAir app to begin the setup process and follow the prompts to connect the purifier to your network. For best results, connect to a supported Wi-Fi network with a strong signal. Ensure you are connected to a supported 2.4 GHz Wi-Fi network. Once connected, the purifier can be monitored and managed through the app. Why is my purifier making unusual noises? Unusual noises such as rattling, grinding, wobbling, or excessive vibration may be caused by shipping movement, improper placement, or an internal component that requires attention. Confirm that the purifier is positioned on a flat, stable surface and that all filters are installed correctly. If the noise persists, contact IQAir Customer Care. Why does my carbon filter have an odor? Activated carbon filters absorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate, saturating the filter and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the filter is approaching the end of its service life, replacement is recommended. Why are the control panel lights flashing? Flashing lights typically indicate a maintenance reminder, filter notification, or system alert. Note which lights are flashing and whether the pattern remains constant. Reviewing the user manual can help identify the specific notification and any recommended action. How do I know which replacement filter to order? Replacement filter requirements vary by purifier model. Verify the model name and review the recommended replacement filters for that system. This information can be found in the user manual for your system. The filter lights on the control panel will show which filter needs changing and the app shows remaining filter life. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number. How do I order a replacement filter? Replacement filters can be ordered online . Verify the model name and check the description for the filters to determine compatibility with your model. How do I clean my HealthPro XE Series? The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. For the removal of tough, non-water soluble stains, use a silicone spray. Do not use any solvents or any organic cleaning fluids. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed. How do I change the replacement filters? Follow the filter replacement instructions provided for your purifier model. The video below shows how to replace each of the three filters in the HealthPro Plus Standard. Should you have any questions, contact IQAir Customer Care. How do I reset the filter life indicator? After replacing a filter, the filter life indicator should be reset so the purifier can accurately track future filter usage. To reach the Filter Life Reset function from the main display window, press the Menu key seven times until the new filter screen pops up. Press and hold the Enter key until the flashing cursor appears. The first filter selection to appear is the PreMax Filter. Release the Enter key. Press the triangle key once to select the desired filter. The Filter Life LED for the appropriate filter is currently flashing red. Press the Enter key to confirm that the selected filter has been replaced. To re-confirm the filter change, press the Enter key. To exit the Filter Life Reset window, press the Menu key. Upon successful reset of the filter life, the new remaining filter life (taking the currently selected fan speed into account) will be displayed, and the filter LED light on the control panel will change from red to green. The video below shows how to replace each of the three filters in the HealthPro Series Standard. Should you have any questions, contact IQAir Customer Care. Where can I find my pairing code? The pairing code is typically located on the product label, packaging, or within the purifier settings. This code is required when connecting the purifier to the IQAir app. If you are unable to locate it, contact IQAir Customer Care. Manuals Access manuals, technical specifications, and product documentation for your HealthPro Plus XE. HealthPro XE Series User Manual Technical Specifications Need More Help? Our Customer Care team can help with setup questions, warranty support, filter guidance, and more. Contact Us Emailsupport.ch@iqair.com Chat with us9am to 6pm CET","contentHtml","\n\n

Frequently Asked Questions

\n\n

How do I connect my HealthPro XE Series to Wi-Fi?

Use the IQAir app to begin the setup process and follow the prompts to connect the purifier to your network. For best results, connect to a supported Wi-Fi network with a strong signal. Ensure you are connected to a supported 2.4 GHz Wi-Fi network. Once connected, the purifier can be monitored and managed through the app.

\n\n

Why is my purifier making unusual noises?

Unusual noises such as rattling, grinding, wobbling, or excessive vibration may be caused by shipping movement, improper placement, or an internal component that requires attention. Confirm that the purifier is positioned on a flat, stable surface and that all filters are installed correctly. If the noise persists, contact IQAir Customer Care.

\n\n

Why does my carbon filter have an odor?

Activated carbon filters absorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate, saturating the filter and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the filter is approaching the end of its service life, replacement is recommended.

\n\n

Why are the control panel lights flashing?

\n\n

How do I know which replacement filter to order?

Replacement filter requirements vary by purifier model. Verify the model name and review the recommended replacement filters for that system. This information can be found in the user manual for your system. The filter lights on the control panel will show which filter needs changing and the app shows remaining filter life. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number.

\n\n

How do I order a replacement filter?

Replacement filters can be ordered online . Verify the model name and check the description for the filters to determine compatibility with your model.

\n\n

How do I clean my HealthPro XE Series?

The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. For the removal of tough, non-water soluble stains, use a silicone spray. Do not use any solvents or any organic cleaning fluids. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed.

\n\n

How do I change the replacement filters?

Follow the filter replacement instructions provided for your purifier model. The video below shows how to replace each of the three filters in the HealthPro Plus Standard. Should you have any questions, contact IQAir Customer Care.

\n\n

How do I reset the filter life indicator?

After replacing a filter, the filter life indicator should be reset so the purifier can accurately track future filter usage.

To reach the Filter Life Reset function from the main display window, press the Menu key seven times until the new filter screen pops up.
Press and hold the Enter key until the flashing cursor appears. The first filter selection to appear is the PreMax Filter. Release the Enter key.
Press the triangle key once to select the desired filter. The Filter Life LED for the appropriate filter is currently flashing red.
Press the Enter key to confirm that the selected filter has been replaced.
To re-confirm the filter change, press the Enter key. To exit the Filter Life Reset window, press the Menu key.
Upon successful reset of the filter life, the new remaining filter life (taking the currently selected fan speed into account) will be displayed, and the filter LED light on the control panel will change from red to green.

The video below shows how to replace each of the three filters in the HealthPro Series Standard. Should you have any questions, contact IQAir Customer Care.

\n\n

Where can I find my pairing code?

The pairing code is typically located on the product label, packaging, or within the purifier settings. This code is required when connecting the purifier to the IQAir app. If you are unable to locate it, contact IQAir Customer Care.

Manuals

Access manuals, technical specifications, and product documentation for your HealthPro Plus XE.

HealthPro XE Series User Manual

Technical Specifications

Need More Help?

Our Customer Care team can help with setup questions, warranty support, filter guidance, and more.

Contact Us

Email
support.ch@iqair.com

Chat with us
9am to 6pm CET

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Having trouble with your HealthPro Plus Standard? Find support and answers for these questions.

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line-height: 1.4 !important; } /* Answers */ .iqair-faq .iqair-faq__answer { font-size: 13.5px !important; line-height: 1.6 !important; } } Frequently Asked Questions Why is my purifier making unusual noises? Unusual noises such as rattling, grinding, wobbling, or excessive vibration may be caused by shipping movement, improper placement, or an internal component that requires attention. Confirm that the purifier is positioned on a flat, stable surface and that all filters are installed correctly. If the noise persists, contact IQAir Customer Care. Rattling noise may indicate that a foreign object has fallen into the fan. Remove all filters from the purifier and gently shake the chassis to check if the object falls out of the fan assembly. Why does my carbon filter have an odor? Activated carbon filters adsorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the carbon filter has an odor, then it needs to be replaced. Why are the control panel lights flashing? Flashing lights typically indicate a maintenance reminder, filter notification, or system alert. Note which lights are flashing and whether the pattern remains constant. Reviewing the user manual can help identify the specific notification and any recommended action. For XE models, if the fan speed indicator lights flash red, then this indicates a system alert. Please contract IQAir Customer Care. How do I clean my HealthPro Series? The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed. For the removal of tough, non-water soluble stains, use a silicon spray. Do not use any solvents or any organic cleaning fluids. How do I change the filters? Follow the filter replacement instructions provided for your purifier model. Remove the used filters, install the replacement filters in the correct locations, and ensure all filter modules and the locking arms are securely closed before operating the purifier again. How do I reset the filter life indicator? After replacing a filter, the filter life indicator should be reset so the purifier can accurately track future filter usage. To reach the Filter Life Reset function from the main display window, press the Menu key seven times until the new filter screen pops up. Press and hold the Enter key until the flashing cursor appears. The first filter selection to appear is the PreMax Filter. Release the Enter key. Press the triangle key once to select the desired filter. The Filter Life LED for the appropriate filter is currently flashing red. Press the Enter key to confirm that the selected filter has been replaced. To re-confirm the filter change, press the Enter key. To exit the Filter Life Reset window, press the Menu key. Upon successful reset of the filter life, the new remaining filter life (taking the currently selected fan speed into account) will be displayed, and the filter LED light on the control panel will change from red to green. The video below shows how to replace each of the three filters in the HealthPro Series. Should you have any questions, contact IQAir Customer Care. How do I know which filter to order? Replacement filter requirements vary by purifier model. Verify your air purifier model by checking the device nameplate, located on the inside of the base of the air cleaner. The control panel will identify which filter needs replacing. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number. How do I order a replacement filter? Replacement filters can be ordered online . Verify the model name and check the description for the filters to determine compatibility with your model. Manuals Access manuals, technical specifications, and product documentation for your HealthPro Plus Standard. HealthPro Series User Manual Technical Specifications Need More Help? Our Customer Care team can help with setup questions, warranty support, filter guidance, and more. Contact Us Emailsupport.ch@iqair.com Chat with us9am to 6pm CET","\n\n

\n\n

Frequently Asked Questions

\n\n

Why is my purifier making unusual noises?

Rattling noise may indicate that a foreign object has fallen into the fan. Remove all filters from the purifier and gently shake the chassis to check if the object falls out of the fan assembly.

\n\n

Why does my carbon filter have an odor?

Activated carbon filters adsorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the carbon filter has an odor, then it needs to be replaced.

\n\n

Why are the control panel lights flashing?

Flashing lights typically indicate a maintenance reminder, filter notification, or system alert. Note which lights are flashing and whether the pattern remains constant. Reviewing the user manual can help identify the specific notification and any recommended action. For XE models, if the fan speed indicator lights flash red, then this indicates a system alert. Please contract IQAir Customer Care.

\n\n

How do I clean my HealthPro Series?

The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed. For the removal of tough, non-water soluble stains, use a silicon spray. Do not use any solvents or any organic cleaning fluids.

\n\n

How do I change the filters?

Follow the filter replacement instructions provided for your purifier model. Remove the used filters, install the replacement filters in the correct locations, and ensure all filter modules and the locking arms are securely closed before operating the purifier again.

\n\n

How do I reset the filter life indicator?

After replacing a filter, the filter life indicator should be reset so the purifier can accurately track future filter usage.

To reach the Filter Life Reset function from the main display window, press the Menu key seven times until the new filter screen pops up.
Press and hold the Enter key until the flashing cursor appears. The first filter selection to appear is the PreMax Filter. Release the Enter key.
Press the triangle key once to select the desired filter. The Filter Life LED for the appropriate filter is currently flashing red.
Press the Enter key to confirm that the selected filter has been replaced.
To re-confirm the filter change, press the Enter key. To exit the Filter Life Reset window, press the Menu key.
Upon successful reset of the filter life, the new remaining filter life (taking the currently selected fan speed into account) will be displayed, and the filter LED light on the control panel will change from red to green.

The video below shows how to replace each of the three filters in the HealthPro Series. Should you have any questions, contact IQAir Customer Care.

\n\n

How do I know which filter to order?

Replacement filter requirements vary by purifier model. Verify your air purifier model by checking the device nameplate, located on the inside of the base of the air cleaner. The control panel will identify which filter needs replacing. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number.

\n\n

How do I order a replacement filter?

Replacement filters can be ordered online . Verify the model name and check the description for the filters to determine compatibility with your model.

Manuals

Access manuals, technical specifications, and product documentation for your HealthPro Plus Standard.

HealthPro Series User Manual

Technical Specifications

Need More Help?

Our Customer Care team can help with setup questions, warranty support, filter guidance, and more.

Contact Us

Email
support.ch@iqair.com

Chat with us
9am to 6pm CET

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