HealthPro Series Troubleshooting

Unusual noises such as rattling, grinding, wobbling, or excessive vibration may be caused by shipping movement, improper placement, or an internal component that requires attention. Confirm that the purifier is positioned on a flat, stable surface and that all filters are installed correctly. If the noise persists, contact IQAir Customer Care.

Rattling noise may indicate that a foreign object has fallen into the fan. Remove all filters from the purifier and gently shake the chassis to check if the object falls out of the fan assembly. 

Activated carbon filters adsorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the carbon filter has an odor, then it needs to be replaced.

Flashing lights typically indicate a maintenance reminder, filter notification, or system alert. Note which lights are flashing and whether the pattern remains constant. Reviewing the user manual can help identify the specific notification and any recommended action. For XE models, if the fan speed indicator lights flash red, then this indicates a system alert. Please contract IQAir Customer Care.

The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed. For the removal of tough, non-water soluble stains, use a silicon spray. Do not use any solvents or any organic cleaning fluids.

Follow the filter replacement instructions provided for your purifier model. Remove the used filters, install the replacement filters in the correct locations, and ensure all filter modules and the locking arms are securely closed before operating the purifier again.

After replacing a filter, the filter life indicator should be reset so the purifier can accurately track future filter usage.

1. To reach the Filter Life Reset function from the main display window, press the Menu key seven times until the new filter screen pops up.
2. Press and hold the Enter key until the flashing cursor appears. The first filter selection to appear is the PreMax Filter. Release the Enter key.
3. Press the triangle key once to select the desired filter. The Filter Life LED for the appropriate filter is currently flashing red.
4. Press the Enter key to confirm that the selected filter has been replaced.
5. To re-confirm the filter change, press the Enter key. To exit the Filter Life Reset window, press the Menu key.
6. Upon successful reset of the filter life, the new remaining filter life (taking the currently selected fan speed into account) will be displayed, and the filter LED light on the control panel will change from red to green.

The video below shows how to replace each of the three filters in the HealthPro Series. Should you have any questions, contact IQAir Customer Care.

Replacement filter requirements vary by purifier model. Verify your air purifier model by checking the device nameplate, located on the inside of the base of the air cleaner. The control panel will identify which filter needs replacing. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number.

Replacement filters can be ordered online . Verify the model name and check the description for the filters to determine compatibility with your model.