Policy active as of 1st October 2021.
This document focuses on personal information related to the operation of IQAir AirVisual App, website (www.iqair.com), AirVisual Pro monitor and API (collectively, IQAir AirVisual Products).
IQAir AirVisual App collects:
Information you provide us directly:
Optional additional information you can choose to provide us directly:
This document focuses on personal information related to the operation of the public websites available at AirVisual.com and AirVisual.com sub-domains (each, a “Site”).
IQAir AirVisual Website collects:
Login Information: If you create an IQAir AirVisual account, your name and e-mail address can be stored by IQAir. Your email address may be used to send you news about IQAir AirVisual-related services, surveys, products or promotions.
Air Quality Monitor Device Usage information: If you have an IQAir AirVisual air quality monitor device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your IQAir AirVisual monitor device, data collected directly by the device.
Website Use Information: Like many websites, we analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behavior when you visit our Site, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages. We use session cookies to keep you logged in while you use features of our Site; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website and products and services, to diagnose and fix technology problems, and otherwise enhance our Site, products, and services. Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your browser and AirVisual app.
If you purchase IQAir AirVisual products through our website, you provide your payment information, which can include your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. We store your shipping address to fulfill your order. Note that third-party payment processors such as Paypal may retain this information in accordance with their own privacy policies and terms.
International data transfers. Your personal information may be collected, processed and stored by IQAir or its service providers in the countries where our servers reside. If you are using IQAir AirVisual products and services in the European Economic Area or other regions with laws governing data collection and use that may differ from other countries’ data laws, you agree to the transfer of your personal data to the countries where IQAir operates.
We use this information to provide, develop and improve IQAir AirVisual products and services, including to make assessments and recommendations about products and safety.
When we’re providing a product or service.
We process your data to provide and support a product or service that you’ve asked for under a contract.
When we’re pursuing legitimate interests.
We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:
We process your data when we have a legal obligation to do so, for example, if we’re responding to a legal process or an enforceable governmental request.
With your consent: We ask for your consent to process your information for certain specific purposes and give you the right to withdraw that consent at any time.
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of IQAir AirVisual products and services without asking you first. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information:
With your permission:We may share personal information when we have your permission. One example of this would be if you invite another user to share access to Products on your account as an additional authorised user.
For troubleshooting:To help solve any of your problems related to IQAir AirVisual products and services, IQAir employees can access certain limited information about you or your account to the extent that this enables the troubleshooting purpose
If you select an outside party for the purchase, or service of your IQAir AirVisual device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy an IQAir AirVisual monitor from a retailer, the retailer may collect personal information as part of the transaction.
IQAir generally stores your personal information on IQAir’s servers until you delete or edit it, or for as long as you remain an IQAir customer in order to provide you with IQAir AirVisual products and services. In addition, IQAir may store your personal information to resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.
You can access, amend or delete your personal information from IQAir's servers through the Account Management in the Settings on IQAir AirVisual App. Your can also request IQAir to delete your account information on our servers at any time, by contacting us at firstname.lastname@example.org .
If you are located in the European Economic Area, you may seek confirmation regarding whether IQAir is processing personal information about you, request access to your personal information and ask that we correct, amend or delete your personal information. In addition, you may object to IQAir’s processing of your personal information at any time. However, doing so may impact your use of the products and services of IQAir.
If applicable law provides you with the right to request access to, object to or restrict processing, seek rectification or request erasure of personal information held about you by IQAir, you may do so, as applicable, through controls in the IQAir AirVisual application or by contacting IQAir. To protect your privacy, IQAir will endeavour to take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.
When we transfer personal data from the European Economic Area and Switzerland to other countries, we use a variety of legal mechanisms to help ensure your data is appropriately protected.
If you have any questions, you may submit an enquiry to our support desk:
9403 Goldach, Switzerland
14351 Firestone Blvd
La Mirada, CA 90638, USA
Unit 1305B, DRC Liangmaqiao Diplomatic Office Building
Tower D1, No.19 Dongfang Dong Road Chaoyang District
100600 Beijing, China