HealthPro Series Troubleshooting

Unusual noises such as rattling, grinding, wobbling, or excessive vibration may be caused by shipping movement, improper placement, or an internal component that requires attention. Confirm that the purifier is positioned on a flat, stable surface and that all filters are installed correctly. If the noise persists, contact IQAir Customer Care.

Rattling noise may indicate that a foreign object has fallen into the fan. Remove all filters from the purifier and gently shake the chassis to check if the object falls out of the fan assembly. 

Activated carbon filters adsorb gases and odors from the surrounding environment. Over time, these contaminants can accumulate and cause noticeable odors, particularly in environments with smoke, chemicals, or strong household odors. If the carbon filter has an odor, then it needs to be replaced.

Flashing lights typically indicate a maintenance reminder, filter notification, or system alert. Note which lights are flashing and whether the pattern remains constant. Reviewing the user manual can help identify the specific notification and any recommended action. For XE models, if the fan speed indicator lights flash red, then this indicates a system alert. Please contract IQAir Customer Care.

Filter requirements vary by purifier model. Verify your air purifier model by checking the device nameplate, located on the inside of the base of the air cleaner. The control panel will identify which filter needs replacing. If you are unsure, IQAir Customer Care can help identify the correct filter using your model or serial number.

The exterior of the purifier can be cleaned using a soft, dry or lightly dampened cloth. Internal filters should not be washed or exposed to moisture. If mold or excessive dust is present in the surrounding environment, inspect the purifier regularly and replace filters as needed. For the removal of tough, non-water soluble stains, use a silicon spray. Do not use any solvents or any organic cleaning fluids.

Follow the filter replacement instructions provided for your purifier model. Remove the used filters, install the replacement filters in the correct locations, and ensure all filter modules and the locking arms are securely closed before operating the purifier again.

After replacing a filter, you should manually reset the filter life monitor so the purifier can accurately track the new filter’s filter life. Follow the reset instructions provided in the app or user manual for your specific model. If the filter status does not update after resetting, restart the purifier and try again. If you use the app (XE models), then reset the filter life monitor via the app, so that the app can keep track of the date of the last filter replacement.