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Product Support FAQs
- Upgrading the HealthPro® to a HealthPro® Plus
- Explanation of Filter Life LEDs (lights on the control panel)
- What does the red light mean on my control panel? (Resetting filter life)
- Ordering replacement casters (wheels)
- Instructions for replacing filters and cartridges
- Instructions for installing the PF40™ Kit
- When do I replace the filter pad in my PF40™?
- How often should I run my system and at what speed?
- Contact IQAir Technical Support Team
Upgrading the HealthPro® to a HealthPro® Plus
The HealthPro® system has a spare compartment (filter frame) that can at any time be upgraded with the V5-Cell™ (wide-spectrum gas and odor filter) to help eliminate gaseous chemicals and odors.
Since 2006, the HealthPro system can be upgraded directly from the control panel. The new software allows for easy conversion by simply changing the current model setting from HealthPro to HealthPro Plus. If you do not see the “Current Model” setting in your control panel menus, please contact our Technical Support Team for further assistance.
Please refer to the HealthPro User Manual instructions, chapter 4.4.11, Current Model Setting. Download Here
Explanation of Filter Life LEDs (lights on the control panel)
Whenever the system is on, the color of the filter life LEDs (light emitting diodes) indicate the state of the individual filters in the system. The positions of the filter life LEDs on the control panel correspond to the actual positions of the filters within the system.
The filter life LEDs signal four possible stages in the life of the filter:
Green: The filter is still within 80% of its estimated life span.
Orange: The filter is approaching the last 20% of its estimated life span.
Red: The filter has reached the end of its estimated life span.
Red blinking: The filter has passed its estimated life span and should be replaced immediately.
The IQAir system’s effectiveness is likely to have been reduced dramatically, either due to a reduction in airflow (particle filters are clogged) or a reduction in filter efficiency (gas phase filter is saturated).
The fan speed LEDs simulate the fan speed through the frequency of their rotation. The faster the rotation of the fan speed LEDs, the faster the actual fan speed of the system.
What does the red light mean on my control panel? (Resetting filter life)
When a red light (LED) appears on the control panel, it’s time to replace your filter. It indicates that the filter has passed its estimated life span. In order to properly track the life of your filters, it's important to reset the Filter Life Monitor with each filter replacement. After reset, the red LED will be change to green.
Please refer to the HealthPro® User Manual instructions, chapter 4.4.8, Filter Life Reset (New Filter) Download Here
Ordering replacement casters (wheels)
To order replacement casters, please contact our Technical Support Team. Please provide your name, shipping address, phone number, IQAir model, serial number (if available), and reason replacements are needed. Your feedback will help to improve our products in the future.
For more information, please refer to the instructions: Fitting and Removing Casters.
Instructions for replacing filters and cartridges
For HealthPro® Systems, please refer to the HealthPro® User Manual, chapter 6, Replacing Filters. Download Here
For GC™ Systems, please refer to the GC™ User Manual, chapter 6, Replacing Filters. Download Here
Instructions for installing the PF40™ Kit
Quick to install, the PF40™ Kit consists of an upper grille which is fitted into the IQAir system’s base. Use the 8 screws to secure it to the bottom of the base. A synthetic coarse dust filter pad is held in place by a lower grille that is secured by four clips. The filter pad has a rough, cottony side and a smooth side. Place the filter on top of the filter grille with the rough, cottony side facing outward. When properly installed the rough, cottony side will be facing the floor when the system is in its upright position.
Click on the link below for instructions how to install the PF40™ Kit. Instructions are also included inside the box which of each PF40™ kit.
When do I replace the filter pad in my PF40™?
How often should I run my system and at what speed?
Depending on the level of air cleaning desired, the IQAir system can be operated as frequently as needed. For general air cleaning purposes, the system should filter the room air volume at least twice every hour on the set fan speed in order to achieve a significant air quality improvement. If the intensity of the pollution source is high or a high degree of purification is needed, more air changes may become necessary. More air changes may be achieved by selecting a higher fan speed and/or by running the room air cleaner more frequently. In order to achieve the desired number of air changes, more than one room air cleaner may be required, or an IQAir whole-house filtration system should be considered.
It is the customer's discretion how often to actually operate their IQAir system. All IQAir room air cleaners can be run 24 hours a day, if needed, without harm to the system.
Generally, when running the system at speed 6 it will take about 15 minutes to clear 50% of the particles in a 900 square-foot room. A smaller room at the same fan speed would achieve results more quickly. Keep in mind that fan speed and room measurements can affect the length of time to achieve results.
For more information, please refer to the HealthPro® User Manual, chapter 4.3, Fan Speed & Air Delivery.
Use this calculator to determine the recommended minimum fan speed for your system.
Contact IQAir Technical Support Team
Our website www.iqair.com is available 24 hours per day and has answers to your most frequently asked questions. Technical Support is available from 8 a.m. to 4:30 p.m. (PST), Monday-Friday. Please call 1-888-560-1020, or contact us at www.iqair.com/support/servicecenter/.
To expedite your service request, please have the following information ready when contacting us:
- IQAir model, and serial number (found on the base of the system)
- Your details (name, address, phone, e-mail)
- Point of Purchase (name of IQAir Dealer)
- Date of purchase
- Description of issue
Please refer to the Technical Support and Warranty Registration Card supplied with your air cleaner literature for more details.